Sara Hamed Galal

sponsible for managing the day-to- day operations of multiple English courses, including scheduling, staffing, and ensuring quality instruction. Also marketing and promotional activities to attract and retain students.

Answer incoming calls ,troubleshoot and resolve customers problems with communication skills. Provide information to customers about banque misr services. Working within standard rules and guidelines set by the bank and additional ones set by and unique to the direct banking center. Mostly related to explaining procedures or providing information regarding retail banking products.

Responsible for job recruitment materials and posting jobs to appropriate channels, sourcing and recruiting candidates by using databases, social media, Etc. Screening candidates resumes and job applications. Conducting interviews using various reliable recruiting and selection tools to filter candidates within schedule. Assessing applicants knowledge, skills and experience to match our requirements, on boarding new employees. Provide analytical and well documented recruiting reports. Manage the documentation provided by employees like birth certificate ,national id ,education certificate, etc.

Develop and monitor the journey plans and set all the modification to ensure the efficiency of the new orders, display maintain relationship with customers. Develop and manage operations and processes with in the sales territory channel to increase sales.

Receiving incoming calls , interact with customers over the phone to understand their problems . Provide excellent customer service to achieve customer loyality. Resolve problems over the telephone on the spot.

Helping the teacher in his work and help students.