Awad Shehta Abdelgawad
About Candidate
A progressive environment where one can gain knowledge and experience in my fields that can utilize my
own skills as the job requires.
Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket.
Ready to leverage deep technical knowledge & amiable personal interactions to provide technical responses.
Seeking a challenge Shifting my career to be Backend Developer
Education
Grade : Good
Work & Experience
Resolve technical problems with LAN and WAN with ISP. • Respond to the ticketing system within the defined SLA. • Installing and configuring hardware, operating systems, and applications. • Systems troubleshooting, Network problems, Diagnosing and solving hardware or software faults. • Monitor and maintain computer systems and networks. • Field telephone calls and e-mail messages from company staff who are seeking guidance on technical problems. • Diagnosing errors, troubleshooting & maintaining network connections or any other computer systems. • Maintain inventory of all IT equipment, also working at head office and other branches. • Handle all documentation for hardware and software, maintenance, and problem resolutions.
• • Configured hardware, devices, and software “Adobe” to set up workstations for employees. • Devised solutions to operations issues, working closely via phone, email, live chat, and web teleconference. • Maintaining laptops and entering them on the domain and personal share profile for each one. • Establishing a new network in terms of the infrastructure to operate the user, devices, and domain. • Solved most issues related to software & hardware issues including scales issues, cashier printers issues, barcode printers issues, Point Of Sale Issues and also FTP & MPS ( printing server ) servers.
Solved most common issues with outlook & daily users problems with. • windows. Deal with WDS , FTP, DHCP and Domain Controller Servers. • Familiar with some backup programs.
• Supported Users with their daily problems with windows, Design Programs, Software & hardware issues.
