ABDELHAMID KHALIL

ine responsibility for physicians, nurses and allied health staff of hospital achieving high quality services. • • Achieving growth in revenue by 28% for last year. • Bringing rejection rate from 26% to 7% • Increased OR utilization from 72% in 2018 to 92% 2022. • Increased number of surgeries from 4.600 in 2018 to 11.290 in 2022 • Increased occupancy rate from 55% in 2018 to 89% in 2022 • Expand IP capacity from 165 beds in 2018 to 222 Bed in 2022. • Expansion of OPD capacity from 67 clinics to 75 clinics with effective utilization Effective growth of medical body from 80 revenue generating doctors in 2018 to 117 high caliber western trained bilingual doctors in 2022. • Achieved system transformation at Emergency Department: reduced wait time by 52% while sustaining work force and improving outcome, quality of care and patient satisfaction. • • Redesigned organizational structure Improved patient outcomes and delivery of care by elevating clinical quality processes. • Devised plans to drive achievement of goals related to health, safety and employee relations. • • Supported hospital capacity growth to over 28% in line with regional targets. Applied continuous process improvement strategies to enhance case and clinical management. • Created effective marketing plans, attracting 120 high-performing physicians to apply for surgery vacancies. • Defined current medical and administrative best practices, writing and updating policies and procedures. • • Ordered and distributed medical supplies to meet organizational needs. Directed cost management, utilization management, Quality Assurance and medical protocol development initiatives. • Led diverse teams in clinical care, new business development and patient relations. • Administered financial management functions for medical billings and operational budgets. • • Prescribed medicines and monitored stock levels. • Completed ward rounds to evaluate quality of care delivery. • Created systems and controls to improve patient records management. Maintained compliance with national requirements by tracking staff education and certifications. • • Evaluated resource and service use to maximize department productivity. • Led high-performing clinical and community support service teams. • Managed daily service operations through strategic care planning. January 2017 - July 2018 DREAM HOSPITAL - hospital Director, Cairo, egypt • Implemented clear quality standards to maintain first-class patient provisions. • Planned annual budgets to meet operational needs within financial targets. • Set and monitored performance targets for optimized service-user care. • Collaborated with external providers to meet patient care continuity needs. • Demonstrated respect, friendliness and willingness to help wherever needed. • Increased customer satisfaction by resolving issues. • Worked flexible hours across night, weekend and holiday shifts. Saved 6M by implementing cost-saving initiatives that addressed longstanding problems. • • Developed and maintained courteous and effective working relationships. • Delivered services to customer locations within specific timeframes. • Carried out day-to-day duties accurately and efficiently. Drove operational improvements which resulted in savings and improved profit margins. • • Monitored company inventory to keep stock levels and databases updated. Resolved conflicts and negotiated mutually beneficial agreements between parties. • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Dream hospital is private hospital located in Giza Egypt it is 150 bed with all specialties and And sub-specialties it has 90 OPD-1100 admission per monthaverage revenue 30 million Egyptian pound /month- total staff 560 -I start creation of insurance department in hospital • Managed daily operations by overseeing financials, key performance indicators and employee performance. • Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements. • • Administered payroll and allocated resources for 560 employees. • Oversaw quality assurance procedures to deliver consistent product lines. • Developed strategic partnerships to expand client base. • Met and exceeded all sales KPIs, targets and quotas. • Negotiated with suppliers to reduce costs and achieve stable supply chains. • Streamlined accounting procedures with dynamic software solutions. Built and maintained positive relationships with employees, enhancing staff retention figures. • Partnered with sales and service delivery agents, resulting in organizational growth. • Supported marketing strategy and advertising initiatives that built brand awareness and reputation. Created clear company mission and vision statements, improving staff focus and motivation. • Supervised and developed high-achieving staff, providing orientation, training, support and direction. Sought out customer feedback through in-person conversations, phone calls and requests for surveys. Managed relations with payers and providers to generate high reimbursement and low denial rates. Marketed hospital to prospective customers and community by identifying and attending relevant local and regional events. Tracked metrics to develop sound revenue cycle analysis and reporting

Administered management tracking systems to effectively monitor, evaluate and report operational progress against strategic objectives. Developed quarterly business plans to evaluate cost projections. Instilled attitude of teamwork and collaboration for productive working relationships. Oversaw operations and coordinated with managers to increase quarterly profits by 18%. Spearheaded expansion strategies to increase business market share, drive growth and increase customer base

Maintained compliance with national requirements by tracking staff education and certifications. • Administered financial management functions for medical billings and operational budgets. • Directed cost management, utilisation management, Quality Assurance and medical protocol development initiatives. • Led diverse teams in clinical care, new business development and patient relations. • Defined current medical and administrative best practices, writing and updating policies and procedures. • • Updated and audited medical files to achieve accurate records. Applied continuous process improvement strategies to enhance case and clinical management. and reduce cost per patient • • Collaborated with external providers to meet patient care continuity needs. • Planned annual budgets to meet operational needs within financial targets.

Almana general hospital is leading private hospital in eastern region Dammam city with 250 beds -admission rate 1400/month -80 OPD -AVERAGE REVENUE 42 MILLION /MONTH-total staff 840

Astoon hospital is private hospital located in Dammam -90 beds hospital with monthly revenue 20 million/month with 50 OPD-TOTAL ADMISSION 650/month- total staff 470 • Medical director king Saud hospital Qassim region

Motivated staff to drive delivery and exceed targets. Increased collaboration with stakeholders and partners to streamline business. • • Implemented new service strategies to support increased workflow, November 2004 - May 2006 king saud hospital - Medical Director, Unaizah, Al-Qassim Region ksa July 2002 - November 2004 nasser institute - resident, cairo, egypt Collaborated with approval and CMO to develop and implement recommendations for service improvement. • Trained sales teams to improve customer service skills, boosting customer satisfaction score from67% to90% within 6 months. • Refined organizational structure to consolidate, streamline and delineate necessary functions. • Re engineered departments to establish top-performing groups while decreasing costs by 25%. • Negotiated and drafted contracts with business partners, clients and vendors, saving company over 15 M Saudi riyal • Delivered effective operating and quality standards, generating 20% profitability increase within first 6months of employment. • • Provided exceptional operational delivery across diverse portfolio

King Saud Hospital is governmental hospital located in unaizah- Qassim region Operated by TPA samama company • It is 180 bed with full modern teaching hospital -75 OPD -700 STAFFING - no revenue is budgeted